Our consensus for the Cloud Security Alliance is public to help customers assess our security posture.
We use the Consensus Assessments Initiative Questionnaire Lite (CAIQ-Lite) from the Cloud Security Alliance as a baseline mechanism to express our security posture in real terms and to provide security control transparency.
We've made this publicly available to help customers assess our security posture for their own vendor management initiatives. Please reach out to our security people over at [email protected] if you have any queries.
Notes / Comment
Application & Interface Security
Do you use an automated source code analysis tool to detect security defects in code prior to production?
We use dependency-check maven, a Maven plugin which warn about known vulnerabilities in dependencies. We treat those vulnerabilities as top priority.
(SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production?
Same as the previous answer.
Customer Access Requirements
Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems?
Does your data management policies and procedures require audits to verify data input and output integrity routines?
The policies and procedures don't require such audits. However, we regularly perform security audits to check that our software correctly escapes data input and output.
Audit Assurance & Compliance
Do you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports?
We don't have SOC2 or ISO 27001 reports, but we publish our last third-party audit (available on this page: Security audit (14/07/2022))
Do you conduct network penetration tests of your cloud service infrastructure at least annually?
Same as the previous answer. We perform the test every year, but more than 12 months can happen between two audits, depending on the date of the test.
Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance?
"Industry best practices and guidance" is not specific enough to answer this question.
Information System Regulatory Mapping
Do you have a program in place that includes the ability to monitor changes to the regulatory requirements in relevant jurisdictions, adjust your security program for changes to legal requirements, and ensure compliance with relevant regulatory requirements?
Business Continuity Management & Operational Resilience
Business Continuity Testing
Are business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness?
Are policies and procedures established and made available for all personnel to adequately support services operations’ roles?
Some policies and procedures are written when necessary.
Do you have technical capabilities to enforce tenant data retention policies?
Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements?
Do you test your backup or redundancy mechanisms at least annually?
Change Control & Configuration Management
Unauthorized Software Installations
Do you have controls in place to restrict and monitor the installation of unauthorized software onto your systems?
"unauthorized" is not specific enough to confirm that we have controls in place (Authorized by whom?).
Data Security & Information Lifecycle Management
Do you provide standardized (e.g. ISO/IEC) non-proprietary encryption algorithms (3DES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)?
We don't have e-commerce transactions. However, all traffic is in HTTPS or SSH when going over the internet.
Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)?
We don't have e-commerce transactions. However, all traffic is in HTTPS or SSH when going over the internet.
Do you have procedures in place to ensure production data shall not be replicated or used in non-production environments?
No SSH over the internet is possible for our Cloud instances, so DevOps employees cannot extract data through it.
Do you support the secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data?
Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource?
Do you maintain a complete inventory of all of your critical assets located at all sites/ or geographical locations and their assigned ownership?
We don't manage a data center. We use cloud services (Amazon AWS and Digital Ocean).
Controlled Access Points
Are physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented for all areas housing sensitive data and information systems?
Do you restrict physical access to information assets and functions by users and support personnel?
Encryption & Key Management
Do you have a capability to allow creation of unique encryption keys per tenant?
Do you encrypt tenant data at rest (on disk/storage) within your environment?
Governance and Risk Management
Do you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)?
We don't have hypervisors, DNS servers, etc. since we use cloud services to host customer data (Amazon AWS, Digital Ocean).
Are your information security policies and procedures made available to all impacted personnel and business partners, authorized by accountable business role/function and supported by the information security management program as per industry best practices (e.g. ISO 27001, SOC 2)?
Is a formal disciplinary or sanction policy established for employees who have violated security policies and procedures?
Do you notify your tenants when you make material changes to your information security and/or privacy policies?
Do you perform, at minimum, annual reviews to your privacy and security policies?
Upon termination of contract or business relationship, are employees and business partners adequately informed of their obligations for returning organizationally-owned assets?
Pursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification?
Do your employment agreements incorporate provisions and/or terms in adherence to established information governance and security policies?
Are documented policies, procedures, and guidelines in place to govern change in employment and/or termination?
Training / Awareness
Are personnel trained and provided with awareness programs at least once a year?
Identity & Access Management
Audit Tools Access
Do you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)?
We don't manage any internal network, since we use the cloud (Amazon AWS, Digital Ocean).
Do you monitor and log privileged access (e.g., administrator level) to information security management systems?
The company is very small (5 persons to date) and few people have administrator access.
User Access Policy
Do you have controls in place ensuring timely removal of systems access that is no longer required for business purposes?
We have a procedure.
Policies and Procedures
Do you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access?
Source Code Access Restriction
Are controls in place to prevent unauthorized access to your application, program, or object source code, and assure it is restricted to authorized personnel only?
Are controls in place to prevent unauthorized access to tenant application, program, or object source code, and assure it is restricted to authorized personnel only?
User Access Restriction / Authorization
Do you document how you grant, approve and enforce access restrictions to tenant/customer credentials following the rules of least privilege?
User Access Reviews
Do you require a periodical authorization and validation (e.g. at least annually) of the entitlements for all system users and administrators (exclusive of users maintained by your tenants), based on the rule of least privilege, by business leadership or other accountable business role or function?
User Access Revocation
Is timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties?
Infrastructure & Virtualization Security
Audit Logging / Intrusion Detection
Are file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents?
Is physical and logical user access to audit logs restricted to authorized personnel?
Since we are a very small company (5 persons to date), the authorized personnel would include the same people who have access to these systems.
Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)?
Do you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference?
OS Hardening and Base Controls
Are operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template?
Production / Non-Production Environments
For your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes?
Do you logically and physically segregate production and non-production environments?
Production and non-production envrionments are managed in separate AWS accounts, which is a logical separation but not a physical separation (same datacenter).
Are system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements?
VMM Security - Hypervisor Hardening
Do you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)?
We restrict those functions, but only through part of those technical controls such as two-factor authentication. For example, we don't have IP address filtering for the access to the AWS console (AWS doesn't provide this feature, to our knowledge).
Are policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic?
It is assumed that "wireless" refers to the employee network, and employees can work outside of the office, therefore the answer can't be positive.
Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)?
Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network?
Interoperability & Portability
Do you publish a list of all APIs available in the service and indicate which are standard and which are customized?
Do you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device?
We don't have mobile devices.
Security Incident Management, E-Discovery, & Cloud Forensics
Do you have a documented security incident response plan?
See Security Policy.
Have you tested your security incident response plans in the last year?
Are workforce personnel and external business relationships adequately informed of their responsibility, and, if required, consent and/or contractually required to report all information security events in a timely manner?
Do you have predefined communication channels for workforce personnel and external business partners to report incidents in a timely manner adhering to applicable legal, statutory, or regulatory compliance obligations?
Incident Response Legal Preparation
Do you enforce and attest to tenant data separation when producing data in response to legal subpoenas?
We haven't had the experience of a legal subpoena, but if it happens, we are able to identify tenants in the database and only extract tenant-related information.
Supply Chain Management, Transparency, and Accountability
Do you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)?
Network / Infrastructure Services
Do you collect capacity and use data for all relevant components of your cloud service offering?
Third Party Agreements
Do third-party agreements include provision for the security and protection of information and assets?
Do you have the capability to recover data for a specific customer in the case of a failure or data loss?
Supply Chain Metrics
Do you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance?
Third Party Audits
Do you mandate annual information security reviews and audits of your third party providers to ensure that all agreed upon security requirements are met?
Threat and Vulnerability Management
Antivirus / Malicious Software
Do you have anti-malware programs that support or connect to your cloud service offerings installed on all of your IT infrastructure network and systems components?
Vulnerability / Patch Management
Do you have a capability to patch vulnerabilities across all of your computing devices, applications, and systems?
Is mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy?
We don't issue employees mobile phones.