Terms of Service

These Terms of Service (the "Agreement") are entered into by (i) Requirement Yogi SASU, a French simplified joint-stock company registered under number 812 048 452 RCS Grasse, headquartered at Les Aqueducs B3, 535 Route des Lucioles, 06560 Valbonne, France (the "Company"); and (ii) the entity accepting these terms (the "Customer"). The Company and the Customer are each referred to as a "Party" and collectively as the "Parties".

By (i) checking a box indicating acceptance, (ii) executing an order document that references this Agreement, or (iii) installing the Service via a Platform, Customer agrees to be bound by this Agreement. The individual accepting this Agreement represents that they have the authority to bind Customer.

Business use only. Customer represents that it is acquiring the Service for its own commercial or industrial purposes. Customer represents that it is not a consumer as this term is generally defined under French and EU regulations.

1. The service

1.1 Scope of the service. The Company provides a suite of software applications dedicated to requirement management and related productivity tools, accessible via third-party platforms or as a standalone web application (collectively, the "Service"). The Service may consist of different modules (such as modules tailored for Jira or Confluence), which may be subscribed separately.

1.2 Excluded products. These Terms of Service apply exclusively to the Company's cloud-based and hosted services. They do not apply to any downloadable or on-premise software products provided by the Company (such as Data Center applications), which are governed by a separate End User License Agreement provided with those products.

2. Access and use

2.1 Provision of the service. Subject to Customer’s continuous compliance with this Agreement and payment of applicable fees, the Company grants Customer a limited, non-exclusive, non-transferable, and worldwide right to access and use the Service during the applicable Subscription Term.

2.2 Acceptable use policy. End Users accessing the Service must comply with the Company's Acceptable Use Policy (the "AUP"). Customer is responsible for ensuring its Users acknowledge and adhere to the AUP when they are added to the Service or upon account creation.

2.3 Third-party platforms. Where the Service is accessed through a third-party platform such as Atlassian (a "Platform"), Customer acknowledges that (i) such use is subject to the Platform's separate terms, and (ii) the Platform may enforce quotas or technical limits that affect the Service. The Company is not liable for any actions, limitations, or service interruptions caused by a Platform.

2.4 Use restrictions. Customer must not, and must not permit any third party to: (i) rent, lease, sell, distribute, or sublicense the Service; (ii) provide access to the Service to anyone other than authorized Users; (iii) charge its own customers a distinct fee for the use of the Service; (iv) use the Service to build a competitive product or for any benchmarking or competitive intelligence purposes; (v) reverse engineer, decompile, or disassemble the Service except to the extent permitted by applicable law; (vi) bypass or breach any security device or usage limits; (vii) remove or obscure any proprietary notices in the Service; or (viii) access the Service if Customer is a direct competitor of the Company, without the Company's explicit prior written consent.

2.5 Account registration. To access the Service, Customer and its Users may be required to create an account with the Company or with a Platform. Customer must provide accurate, current, and complete registration information, and must promptly update this information to ensure the Company can effectively send notices and statements.

2.6 Authorized Users. Customer may authorize Users to access the Service in accordance with the applicable Scope of use. Customer represents and warrants that all authorized Users are at least eighteen years old. Customer is strictly responsible for (i) all activities conducted under its Users' accounts, (ii) ensuring each User keeps their login credentials confidential, and (iii) promptly notifying the Company of any unauthorized access to User accounts or the Service.

3. Orders, scope of use, and renewals

3.1 Placing orders. Customer may purchase access to specific modules, subscription tiers, or limits at various times (each transaction, an "Order"). Each Order will specify the applicable Subscription Term, pricing, and permitted capacity (the "Scope of use"). All Orders are governed by this Agreement.

3.2 Usage limits. Customer's access is strictly limited to the Scope of use. If Customer’s usage exceeds this capacity, the Company or the Platform may restrict further access until Customer upgrades its Order. If Customer circumvents technical limitations to exceed the Scope of use, Customer is liable for the fees corresponding to the excess usage from the date of the circumvention.

3.3 Automatic renewal and cancellation. Unless canceled by Customer prior to the end of the current Subscription Term, each Order will automatically renew for a period equal to its expiring term. Customer may cancel its subscription at any time through the Platform or the Company's billing interface.

4. Fees and payment

4.1 Subscription mechanisms. Customer may place Orders through (i) a Platform marketplace (such as Atlassian Marketplace), (ii) an Authorized Reseller, or (iii) directly with the Company.

4.2 Platform and reseller billing. If Customer subscribes through a Platform or an Authorized Reseller, the billing, payment terms, and refunds are governed entirely by the terms of service and billing policies of that Platform or Authorized Reseller. The Company is not responsible for their billing errors, payment processing, or license provisioning.

4.3 Direct billing. If Customer subscribes directly through the Company, fees are billed and payable in advance. Renewal is contingent upon successful payment. Unless otherwise required by mandatory law, all fees are non-refundable. If Customer's payment method fails, the Company will notify Customer and may suspend access to the Service until payment is successfully processed.

4.4 Taxes. All fees are exclusive of any applicable taxes, levies, duties, or tariffs (collectively, "Taxes"). Customer is responsible for paying any applicable Taxes. The entity issuing the final invoice to Customer is responsible for the collection and remittance of applicable Taxes. For Orders placed through a Platform (such as Atlassian Marketplace) or an Authorized Reseller, the tax policies of the entity issuing the final invoice govern the transaction. For Orders placed directly with the Company, the Company's tax policies apply. If Customer is exempt from VAT, a valid intra-community VAT number or applicable exemption certificate must be provided prior to billing; otherwise, standard VAT will be applied to the invoice. If Customer is legally required to withhold any Taxes from its payments, Customer must promptly provide the Company with an official tax receipt to support a tax credit claim.

5. Customer data and security

5.1 Data ownership and license. Customer retains all right, title, and interest in and to all data, information, or material that Customer or its authorized Users submit to the Service ("Customer Data"). Customer grants the Company a limited, non-exclusive, worldwide license to host, copy, process, and display Customer Data solely to provide, maintain, and support the Service.

5.2 Privacy and GDPR compliance. The Company processes personal data in accordance with its Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation ("GDPR"). Where the Company processes personal data on behalf of Customer as a data processor under the GDPR, the Parties agree to enter into a Data Processing Agreement ("DPA"). Upon Customer's request, the Company will provide its standard DPA for execution.

5.3 Sensitive data restriction. Customer represents and warrants that it will not upload, process, or submit to the Service any special categories of personal data (as defined in Article 9 of the GDPR, such as health data, biometric data, or revealing racial or ethnic origin), and the Company bears no liability for such data.

5.4 Security. The Company implements and maintains physical, technical, and organizational security measures designed to protect Customer Data from unauthorized access, destruction, use, modification, or disclosure. These measures are detailed in the Company's Security Policy, as updated from time to time.

5.5 Artificial intelligence features. The Service may include optional artificial intelligence capabilities (the "AI Features"). By activating or using the AI Features, Customer authorizes the Company to (i) forward Customer Data to third-party artificial intelligence providers (such as OpenAI or Google) strictly to process Customer's requests, and (ii) use Customer Data to train or fine-tune custom artificial intelligence models exclusively for Customer's own use and workspace. The Company ensures that its agreements with third-party AI providers prohibit them from using Customer Data to train their public or foundational models. Furthermore, the Company will not use Customer Data to train generalized models shared across different customers.

5.6 Output accuracy. Customer acknowledges that outputs generated by AI Features may be (i) inaccurate, (ii) incomplete, or (iii) inappropriate. Customer must independently review and validate all outputs before relying on them.

5.7 Similar outputs. Customer acknowledges that the AI Features may generate identical or similar outputs for different customers. The Company makes no representations regarding the uniqueness or the ownership of any output by the Customer.

5.8 Model training. Customer must not use the outputs generated by the AI Features to (i) develop, (ii) train, or (iii) improve any artificial intelligence or machine learning models.

5.9 Automated decisions. Customer must not use the AI Features to make automated decisions that produce significant individual, legal, financial, or systemic effects without appropriate human oversight.

6. Customer support and documentation

6.1 Documentation. The Company provides online documentation and guides (the "Documentation") regarding the use of the Service. Customer is expected to consult the Documentation before submitting support requests.

6.2 Support services. If Customer cannot resolve an issue using the Documentation, Customer may request assistance through the Company's designated support portal or ticketing system. The Company will use commercially reasonable efforts to provide support. However, Customer acknowledges that response times or target resolutions published by the Company are provided for informational purposes only and do not constitute a legally binding Service Level Agreement (SLA).

6.3 Service level agreement. If Customer's Order explicitly includes a premium tier with a Service Level Agreement (an "SLA"), Company will provide the Service in accordance with the applicable uptime metrics. The SLA measures only the technical availability of the core Service and explicitly excludes (i) support ticket response times, and (ii) disruptions caused by a Platform. Company will use its internal monitoring logs as the primary tool to measure uptime, but Company will reasonably consider documented contrary evidence provided by Customer. If Company fails to meet the SLA metrics, Customer's sole and exclusive remedy is a pro-rata service credit applied to the next invoice, prorated based on the duration of the downtime. Company will instead issue a cash refund if a credit cannot be applied because (i) Customer does not renew the Order, or (ii) the billing Platform prohibits partial credits. Any such cash refund is calculated strictly based on the net fees actually received by Company, excluding any commissions or taxes retained by a Platform or an Authorized Reseller. To receive a remedy, Customer must submit a written claim to Company within thirty days of the downtime incident, as Company does not issue credits or refunds automatically.

7. Intellectual Property

7.1 Company ownership. The Company and its licensors exclusively own all right, title, and interest in and to the Service, the underlying software, algorithms, interfaces, and documentation, including all associated intellectual property rights. No rights are granted to Customer other than the limited right to use the Service as expressly set forth in this Agreement.

7.2 Customer ownership and license. Customer retains all right, title, and interest in and to the Customer Data. Customer grants the Company and its subcontractors a worldwide, limited-term, royalty-free license to host, copy, process, transmit, and display Customer Data strictly as necessary for the Company to provide, maintain, and support the Service in accordance with this Agreement and the applicable Data Processing Agreement.

7.3 Usage Data. The Company may collect and process technical and behavioral data regarding the use and performance of the Service in an aggregated and anonymized form ("Usage Data"). The Company may use Usage Data to analyze trends, operate and improve the Service, and develop new features. The Company owns all right, title, and interest in and to the Usage Data, provided that such data cannot be used to identify Customer or any individual User. Customer may opt out of the collection of Usage Data for product improvement purposes by configuring the applicable settings within the Service or by submitting a written request to the Company.

8. Free and evaluation services

8.1 Applicability. The Company may offer certain Services or features free of charge, including trials, evaluations, beta features, or free-tier plans (collectively, "Free Services"). Use of Free Services is subject to this Agreement.

8.2 Permitted use. Free Services are provided strictly for evaluation, testing, or sandbox purposes. Customer must not use Free Services in a production environment, for commercial operations, or to process live business data. The Company reserves the right to modify the technical limits or eligibility criteria of any Free Service at any time.

8.3 Anti-circumvention and Company discretion. Customer must not attempt to circumvent the capacity limits or billing thresholds of Free Services. Prohibited actions include creating multiple Platform instances, accounts, or using alternate email addresses to artificially split user groups. Company may enforce the applicable capacity limits if Company reasonably determines, based on account data, domain names, or usage patterns, that (i) multiple accounts belong to the same entity; or (ii) are being used in a coordinated manner that bypasses licensing requirements.

8.4 Enforcement. If the Company determines that Customer is using Free Services in a production environment or circumventing capacity limits, the Company may notify Customer and request that Customer consolidates its usage under a paid Order. If Customer fails to comply within a reasonable timeframe, the Company may suspend the applicable Free Services. The Company also reserves the right to invoice Customer for the standard subscription fees corresponding to the unauthorized production use.

8.5 "As is" provision. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, ALL FREE SERVICES ARE PROVIDED "AS IS" AND “WITH ALL FAULTS”, WITHOUT ANY WARRANTY, SUPPORT OBLIGATION, OR INDEMNITY OF ANY KIND. THE COMPANY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO CUSTOMER'S USE OF FREE SERVICES WILL NOT EXCEED FIFTY EUROS (€50).

9. Warranties and disclaimers

9.1 Performance warranties. The Company warrants to Customer that: (i) during the applicable Subscription Term, the Service will operate in substantial conformity with the applicable Documentation; and (ii) the Company will use commercially reasonable efforts designed to ensure that the Service, when and as provided by the Company, is free of any viruses, malware, or similar malicious code. Customer acknowledges that the Company operates a cloud-based service and may update the Service, features, and Documentation, provided such updates do not materially degrade the core functionality of the Service.

9.2 Performance warranty remedy. If Company breaches a performance warranty set forth in Section 9.1 and Customer makes a reasonably detailed warranty claim during the applicable Subscription Term, the Company will use commercially reasonable efforts to correct the non-conformity. If the Company determines such remedy to be commerically impracticable within a reasonable time, either Party may terminate the affected Order. The Company will then refund to Customer any pre-paid, unused fees for the terminated portion of the subscription. These procedures represent Customer’s sole and exclusive remedy, and the Company’s entire liability, for any breach of a performance warranty.

9.3 Exclusions and third-party integrations. The warranties in this Section 9 do not apply to the extent the issue or non-conformity is caused by: (i) Customer’s unauthorized use, misuse, or modification of the Service; (ii) unsupported releases of the Service; or (iii) third-party products, services, platforms, or infrastructure. The Company does not guarantee the continued availability, performance, or compatibility of any third-party integrations or APIs. This includes integrations or APIs provided by a Platform (such as Atlassian, Google, or others). The Company will not be liable for any disruption caused by changes, deprecations, or outages of such third-party services.

9.4 Disclaimers. Except for the express warranties set forth in this Section 9, the Service, support, and all related services are provided “as is” and "with all faults." To the maximum extent permitted by applicable law, the Company makes no other warranties, whether express, implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. The Company does not warrant that Customer’s use of the Service will be uninterrupted, completely secure, or error-free. The Company will not be liable for delays, failures, or problems inherent in the use of the internet, third-party cloud infrastructure, Platforms (including Atlassian) and APIs.

10. Limitation of liability

10.1 Exclusion of indirect damages. To the maximum extent permitted by applicable law, and in accordance with Article 1231-4 of the French Civil Code, neither Party will be liable to the other for any indirect or unforeseeable damages (dommages indirects et imprévisibles) arising out of or relating to this Agreement, including but not limited to (i) loss of revenue, (ii) loss of business opportunity, (iii) loss of use, (iv) loss of data, (v) corruption of data, or (vi) reputational harm. This applies regardless of whether a Party was advised of the possibility of such damages.

10.2 Mutual liability cap. In no event will the total, cumulative liability of either Party arising out of or related to this Agreement exceed the total amounts paid or payable by Customer to the Company during the eighteen (18) month period immediately preceding the event giving rise to such claim.

10.3 Excluded claims. The limitations of liability set forth in Section 10.2 will not apply to: (i) Customer’s obligation to pay all fees due under this Agreement; (ii) damages resulting from a Party's gross negligence, willful misconduct, or fraud (faute dolosive ou faute lourde), as liability for such faults cannot be limited under French law; or (iii) any liability that cannot be excluded or limited under applicable law.

10.4 Exemption for Third-Party APIs and Infrastructure. The Company relies on third-party services and APIs, notably Platforms such as Atlassian Cloud products, to deliver the Service. The Company bears no liability whatsoever for any downtime, data loss, degraded performance, or failure of the Service caused by outages, deprecations, rate-limiting, or malfunctions of Atlassian’s infrastructure or any other third-party infrastructure beyond the Company’s reasonable control.

11. Term and termination

11.1 Term of agreement. This Agreement commences on the effective date of the first Order and remains in effect until all applicable Orders have expired or been terminated.

11.2 Termination for cause. Either Party may terminate this Agreement (including all Orders) if the other Party materially breaches this Agreement and fails to cure the breach within thirty (30) days after receiving written notice. However, the Company may suspend or terminate this Agreement or any Order immediately upon notice if Customer violates the Acceptable Use Policy, breaches its license restrictions, or fails to pay any amounts due.

11.3 Effect of termination. Upon expiration or termination of this Agreement: (i) all rights and licenses granted to Customer will immediately cease; (ii) Customer must immediately stop using the Service and delete any active access credentials, API keys, or integration tokens; and (iii) the Company will delete Customer Data in accordance with its standard data retention policies and applicable law.

11.4 Financial consequences. If Customer terminates this Agreement for the Company's uncured material breach, the Company will refund a pro-rata portion of any prepaid fees covering the remainder of the applicable Subscription Term. If the Company terminates this Agreement for Customer's material breach, no fees will be refunded, and any unpaid fees for the remainder of the current Subscription Term will become immediately due and payable.

11.5 Survival. The provisions of this Agreement that by their nature should survive termination will survive, including but not limited to Sections 4 (Fees and payment), 5.1 (Data ownership and license), 7 (Intellectual Property), 9.4 (Disclaimers), 10 (Limitation of liability), 11.4 (Financial consequences), 12 (Indemnification), 13 (Confidentiality), and 15 (General provisions). Section 13 (Confidentiality) will survive for a period of three years following termination.

12. Indemnification

12.1 Indemnification by the Company. The Company will defend Customer and its officers, directors, and employees against any third-party claim, demand, suit, or proceeding alleging that the use of the Service, standing alone and as permitted under this Agreement, infringes or misappropriates a third party’s intellectual property rights (a "Claim Against Customer"). The Company will indemnify Customer for any damages, attorney fees, and costs finally awarded against Customer as a result of, or for amounts paid by Customer under a settlement approved by the Company in writing of, a Claim Against Customer. The Company will have no obligation for any claim arising from: (i) Customer Data; (ii) modification of the Service by anyone other than the Company; (iii) combination of the Service with any other hardware, software, or Platforms (including Atlassian Products) not provided by the Company; or (iv) Customer's use of the Service in violation of this Agreement.

12.2 Indemnification by Customer. Customer will defend the Company and its officers, directors, and employees against any third-party claim, demand, suit, or proceeding arising out of or relating to: (i) Customer Data (including any assertion that Customer Data infringes or misappropriates a third party’s intellectual property rights or violates applicable law); or (ii) Customer’s breach of the Acceptable Use Policy or export compliance restrictions under this Agreement (a "Claim Against Company"). Customer will indemnify the Company for any damages, attorney fees, and costs finally awarded against the Company, or for amounts paid by the Company under a settlement approved by Customer in writing, as a result of a Claim Against Company.

12.3 Indemnification procedures. The obligations above apply only if the indemnified Party: (i) provides prompt written notice of the claim to the indemnifying Party; (ii) grants the indemnifying Party sole control of the defense and settlement of the claim (provided that the indemnifying Party may not settle any claim unless the settlement unconditionally releases the indemnified Party of all liability and does not include any admission of fault); and (iii) providing reasonable cooperation to the indemnifying Party, at the indemnifying Party's expense. The indemnified Party may optionally participate in the defense of the claim with counsel of its own choosing, at its own cost and expense.

12.4 Mitigation. If the Service becomes, or Company reasonably believes it is likely to become, the subject of an infringement claim, Company may, at its option and expense: (i) procure for Customer the right to continue using the Service; (ii) modify or replace the Service so it becomes non-infringing; or (iii) terminate this Agreement and refund Customer a pro-rata portion of any prepaid fees covering the remainder of the applicable Subscription Term. This Section 12 states the Company’s entire liability and Customer’s exclusive remedy regarding any intellectual property infringement claim.

13. Confidentiality

13.1 Definition. "Confidential Information" means information disclosed by one Party to the other under or in connection with this Agreement that: (i) is designated by the disclosing Party as proprietary or confidential; or (ii) should reasonably be understood to be proprietary or confidential due to its nature and the circumstances of its disclosure. The Company’s Confidential Information includes any source code, non-public pricing, and non-public technical or performance information about the Service. Customer’s Confidential Information includes Customer Data.

13.2 Protection. The receiving Party will: (i) protect the disclosing Party’s Confidential Information using the same degree of care it uses to protect its own confidential information of like kind (but not less than reasonable care); (ii) use it solely to perform its obligations or exercise its rights under this Agreement; and (iii) disclose it only to its employees, contractors, and advisors who have a need to know and are bound by confidentiality obligations at least as protective as those contained in this Section.

13.3 Exceptions. Confidential Information does not include information that: (i) is or becomes generally known to the public without breach of any obligation owed to the disclosing Party; (ii) was known to the receiving Party prior to its disclosure without breach of any obligation; (iii) is received from a third Party without restriction; or (iv) was independently developed by the receiving Party.

13.4 Compelled disclosure. The receiving Party may disclose Confidential Information to the extent compelled by law, regulation, or court order, provided it gives the disclosing Party prior written notice (to the extent legally permitted) and reasonable assistance, at the disclosing Party's cost, to contest the disclosure.

13.5 Return and retention. Upon termination of this Agreement, or upon request, the receiving Party will securely destroy or return all Confidential Information of the disclosing Party. However, the receiving Party may retain copies to the extent required by applicable law or as part of its standard, automated computer backups, provided that such retained information remains strictly subject to these confidentiality obligations until ultimately destroyed.

14. Feedback and publicity

14.1 Feedback. If Customer or its Users provide the Company with suggestions, enhancement requests, comments, specific software configurations, or prompts and conversational inputs submitted to AI features (collectively, "Feedback"), the Company may use, modify, and incorporate such Feedback without restriction or obligation. Feedback is not considered Customer's Confidential Information.

14.2 Publicity. The Company may identify Customer as a User of the Service and may use Customer's name, logo, and the number of licensed Users in its marketing materials, client lists, and public communications. Customer may withdraw this authorization at any time by submitting a written request to the Company.

15. General provisions

15.1 Updates to the agreement. The Company may modify this Agreement from time to time. Unless a modification is required by applicable law to take effect immediately, any material changes will become effective upon the first day of Customer's next renewal period. The Company will make reasonable efforts to notify Customer of material updates. If Customer does not agree to the updated terms, Customer's sole remedy is to cancel the subscription before it renews.

15.2 Entire agreement and order of precedence. This Agreement, including any referenced policies and Orders, constitutes the entire agreement between the Parties. It supersedes all prior or contemporaneous agreements, representations, or understandings, whether written or oral. No terms or conditions stated in a Customer purchase order or other Customer documentation will be incorporated into or form any part of this Agreement, and all such terms are null and void. In the event of any conflict or inconsistency, the following order of precedence will apply: (i) a separate agreement mutually signed by authorized representatives of both Parties (such as a Master Services Agreement), (ii) this Agreement, and (iii) the applicable Order. For clarity, an "Order" refers exclusively to the official ordering document provided by the Company or an authorized Platform. 

15.3 Force majeure. Neither Party will be liable for any delay or failure to perform its obligations under this Agreement (except for payment obligations) if the delay or failure is due to any event qualifying as force majeure under Article 1218 of the French Civil Code, including (i) natural disasters, (ii) labor disputes, (iii) systemic electrical, telecommunications, or other utility failures, (iv) earthquakes, (v) storms, (vi) blockages, (vii) embargoes, (viii) riots, (ix) acts or orders of government, (x) acts of terrorism, or (xi) war.

15.4 Export compliance. The Service is subject to export control and economic sanctions laws of the European Union, the United States, and other applicable jurisdictions. Customer agrees to comply strictly with all such laws. Customer represents that it is not (i) located in, or organized under the laws of, any country or territory subject to a comprehensive US or EU embargo, or (ii) listed on any restricted Party list maintained by the US government, the EU, or any EU Member State. If Customer becomes subject to any such sanctions during the Agreement, such event constitutes a material breach by Customer. The Agreement will terminate immediately without any obligation to refund prepaid fees, and Customer must not permit its Users to access or use the Service in violation of any applicable export embargo, prohibition, or restriction.

15.5 Governing law and jurisdiction. This Agreement will be governed by and construed in accordance with the laws of France, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods will not apply. Any dispute, claim, or action arising out of or relating to this Agreement will be subject to the exclusive jurisdiction of the Commercial Court (Tribunal de commerce) of Paris, France.

15.6 Independent contractors. The Parties are independent contractors. Nothing in this Agreement will be construed as creating a joint venture, partnership, employment, or agency relationship between the Company and Customer. Neither Party has any right or authority to assume or create any obligation or responsibility, express or implied, on behalf of or in the name of the other.

15.7 Assignment. Neither Party may assign or transfer any of its rights or obligations under this Agreement without the prior written consent of the other Party. However, either Party may assign this Agreement in its entirety (including all Orders), without consent, to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Notwithstanding the foregoing, Customer may not assign this Agreement to a direct competitor of the Company without the Company's explicit prior written consent. Any purported assignment in violation of this section is void.

15.8 Waiver. No failure or delay by either Party in exercising any right under this Agreement will constitute a waiver of that right. Any waiver must be in writing and signed by an authorized representative of the Party granting the waiver.

16. Definitions

"Atlassian Marketplace" means the online marketplace operated by Atlassian (currently located at https://marketplace.atlassian.com ) where the Service may be purchased or accessed.

“Atlassian Product” refers to the products developed by Atlassian, including “Confluence” and “Jira”.

"Authorized Reseller" means a third-party entity formally authorized by the Company, or authorized by a Platform, to resell subscriptions to the Service.

"Customer Data" means any data, content, materials, or information submitted, uploaded, or configured by Customer or its Users within the Service. For clarity, Customer Data does not include Usage Data or Feedback.

“Documentation” refers to the official supporting technical documentation delivered online (currently located at https://docs.requirementyogi.com ). It does not include blogs or forums.

"Hosting Services" means the cloud computing infrastructure, data storage, bandwidth, and technical support provided by the Company, directly or through its third-party providers, to facilitate access to the Software.

"Order" means the applicable ordering document, online checkout process, or subscription flow (whether provided directly by the Company, through the Atlassian Marketplace, or via an Authorized Reseller) that specifies the Service purchased, the applicable fees, the Subscription Term, and the scope of use (e.g., user tier).

"Platform" means any third-party ecosystem, marketplace, or software environment (such as Atlassian or Google) through which the Service is accessed or integrated.

"Service" means the combined offering of the Software and the Hosting Services made available to Customer under this Agreement.

"Software" means the proprietary computer programs (logiciels), algorithms, and intellectual property (titres de propriété intellectuelle, notably droits d'auteur) developed and owned by the Company.

"Subscription Term" means the specific duration of Customer's access to the Service as set forth in the applicable Order, including any initial term and subsequent renewal periods.

"User" means any individual (natural person) authorized by Customer to access and use the Service under Customer's account, subject to the user limits defined in the applicable Order.

17. Contact Information

If you have any questions about this Agreement, please contact the Company through our support website.

[End of Agreement]