Breadcrumbs

Type: Support Data

Data subjects

Customers and their contact details

Personal data

Contacts provided by the users,

Logs and debug information provided by the users.

Purpose of processing

Providing the support

Legal basis for processing

  • Contractual,

  • For legal reasons (Prove the contractual engagement, etc.).

Retention period

As long as provided by Atlassian, and 10 years after the last event with the customer.

International transfers

Hosted in Europe.

Security measures

The data is stored by Atlassian.


Contents of Support Data

The Support Data is any data provided or gathered during support cases:

  • Data provided by the user and customer, which can include logs of Confluence, database excerpts, files, configuration files.

  • Data collected in production by the support to investigate issues,

  • Data collected in license information to check the customers' support coverage.